Jewelry repair is available. Should we have to send it back to the manufacturer for repair, it could take approximately 4-6 weeks. We always try to repair here in the states when possible. If no longer within our guarantee period, you will be responsible for shipping and insurance costs and a repair charge may also apply. Please note that repairs will be honored for manufacturers defects, not abuse or miscare, so take proper care of your jewelry.
Yes, we accept special orders with a 50% down non-refundable deposit. Otazu special orders generally take 8-10 weeks. Our other designers generally take 4-6 weeks.
