Otazu Jewels come with a 6 month guarantee. All other designers have a 30 day guarantee. We repair or replace it for free during that time period. After that time, repairs are available. See our repair policy.
If you are not happy with your purchase, you may return it, within three days from receipt of your goods, for a full store credit (less shipping charges) that can be applied towards another item from our store at any time in the future.
Return authorization is required on all returns. Simply email us before sending back the item for a return authorization number (RA#). Please write this RA# on the outside of your package. All unauthorized returns will be sent back at the sender's expense Shipping charges will be applied to any exchanges.
All items being exchanged must be accompanied by your original receipt. All tags, cards and/or pouches must be included.
Please feel free to email or call if you have any questions prior to purchasing.
Please ship returned items to:
Scintilla, Inc. 6268 Amberley Ct. Liberty Twp., OH 45044
We recommend insuring item being sent back by the carrier of your choice.
